Posted on 6/16/2021

On The Sand Frequently Asked Questions

We want you to have an easy, stress free experience with On-The-Sand from the very beginning before you even check in so we’ve put together this list of frequently asked questions and answers that can help you have all the information you need to make your vacation planning simple.

On-The-Sand Frequently Asked Questions

  • What time is check-in/check-out?
  • How do I make a payment?
  • What are your payment terms?
  • Do you have any additional fees?
  • What is a processing fee?
  • What is your cancellation policy?
  • Is smoking allowed?
  • How many people can stay in a condo?
  • Are your units pet-friendly?
  • Does the condo have air conditioning?
  • Does the unit come with a parking spot?
  • What if we have more than one car?
  • What items are supplied in the condo?
  • Where do I check-in?
  • Should I purchase trip insurance?

What time is check-in/check-out?

What time is check-in?

You can check in any time after 3 PM. Early check-in at 1pm is only available with prior approval and is an additional $40 fee. Early Check-in is NOT an option Memorial Day – Labor Day (Summer months) due to same-day turnarounds. If you happen to arrive earlier than planned we recommend taking a walk on the beach or visiting the grocery stores close by to prepare for your vacation.

What time is check out?

Check-out time is 10 AM or earlier; please have your car moved out of the parking spot by this time. The cleaners are on a tight schedule and they use the parking spot while they clean the unit. Many times they arrive right at 10:00 AM, so please respect their time. If there is a problem, you may be charged for a late check out ($100/hr). If you would like to stay around for a little more beach time, you can park in the public parking across the street from our security office on Pacific Street.

How do I make a payment?


The easiest way to make a payment is by Echeck or ACH payment using your bank routing number and account number. Just give us a call and we’ll be happy to process your payment that way over the phone. You also have the ability to enter this information for payment when you make the reservation.


If your reservation is more than 60 days out you may mail a check to our Lehi office, 2161 W 125 S, Lehi, UT 84043.

Credit/Debit Card

The third option is a credit/debit card. We accept payment from all major credit/debit cards, however, there will be a 3% convenience fee added to your balance for using this method. We do not accept American Express.

What are your payment terms?

You are charged $500 for a down payment plus the cost of trip insurance (if opted-in) when the reservation is created.

The remaining balance is due 60 days prior to check-in. You will receive a reminder at that time at which point you can pay by check, eCheck, or credit/debit card*. If payment for your reservation is not received 45 days prior to check-in, or if you make a reservation within 45 days of check-in, (and choose to enter your credit/debit card information rather than eCheck information) your card will automatically be charged the remaining balance with the 3% fee.

*If you choose to pay by credit/debit card there is a 3% processing fee. We recommend entering eCheck information when making your reservation to avoid the 3% processing fee.

Do you have any additional fees?

The total cost you see on our website is the rental rate plus all taxes and standard fees. Our standard fees are our cleaning and processing fees.

Additional fees that may be added, depending on the reservation and situation would be:

  • 3% credit/debit card payment fee
  • additional parking rental spot
  • early check-in/late check-out
  • broken, damaged, or stained items during your stay
  • any fines incurred by the HOA for not following complex rules.

What is a processing fee?

On-The-Sand charges a $75 processing fee. This fee helps to pay for our time for the preparation of your rental documents, taking care of payments, processing guest requests, etc.

What is your cancellation policy?

We have developed a cancellation policy that we believe is fair to our guests and also to the owners that we represent. If at any time you decide to cancel your reservation we will open the calendars back up and if the condo rebooks for the same nights, you will be refunded the paid balance minus a $50 cancellation fee and cost of trip insurance (if opted-in). If the unit is unable to book the paid balance is non-refundable.

Is smoking allowed?

Smoking is NOT ALLOWED in the condo, balcony, or anywhere on the complex grounds. Smoking is subject to a $50 citation by the HOA and a $150 fine for extra cleaning/deodorizing if smoking is detected in the unit.

How many people can stay in a condo?

Due to HOA rules and regulations, the condos can hold no more than 4 people (1 bedroom/studio) or 6 people (2 bedroom) or 8 people (3 bedroom). This includes children and adults. Should guests allow more occupants overnight than those stated to use the Condo during the rental period, a fee of $50.00 per day for each additional occupant will incur.

Are your units pet-friendly?

None of On-The-Sand’s units allow pets. In fact, North Coast Village is a pet-free complex. There is a $500 fine if evidence of pets is found in the condo.

Does the condo have air conditioning?

None of our units at North Coast Village have air conditioning. The reason is, it’s just not needed so close to the ocean. Oceanside stays in the “Goldilocks zone” around 75 degrees year-round.

If you do happen to be visiting during a warm spell we recommend the following:

  • Open windows
  • Open patio & front door (both doors must be open to really get the air flowing through)
  • Turn on ceiling fans
  • Box or tower fans can be found in all condos, usually stored in the bedroom closets. The best thing is to set them up in front of the window so that they are pulling the cooler air from outside in.

Does the condo come with a parking spot?

Yes! Each unit comes with at least one assigned parking spot in the underground garage.

What if we have more than one car?

Each unit comes with at least one assigned parking spot in the underground garage. Some units have two and that is listed in the unit description. If you need an additional parking space, there are several options:

  • Subject to availability, we have rental parking spaces available for $125 a week or $20 a night
  • Temporary Parking permits – There are non-reserved 24 hr parking spots available on a first come first serve basis and are limited strictly to 24 hrs maximum. A valid temporary or permanent parking permit must be displayed (which can be obtained at the HOA office) or the vehicle will be towed at owners expense. They take strict note of the 24 hr maximum.
  • City Parking Lot – On the East side of North Coast Village across Pacific Street there is a public parking lot available for $5.00 a day. To stay overnight in the parking lot you must obtain a permit from the HOA or security patrol shack to be displayed in the window.

What items are supplied in the condo?

We try to stock our condos with everything you would need to have a comfortable vacation in your home away from home. Click the link below to view a complete list of our condo inventory

Where do I check in?

You’ll pick up your keys at the HOA office in the center of the complex. You may enter via the front gate with the security office at the top of Pacific street.

The HOA office is open 9 AM to 5 PM, Monday – Saturday, and is closed all day on Sunday. However, the security office is open 24 hours a day and they can check you in after hours.

The security office can be hard to find if you’re coming in at night or if you haven’t visited North Coast Village before because there is quite a bit of foliage around it. It is adjacent to a small parking lot on North Pacific Street and there is a sign saying “North Coast Village” with a pelican on it in front. Attached is a map for your convenience.

For more information about check in, view our short check-in video.

Should I purchase Trip Insurance?

We do offer trip insurance through our partner CSA to be bundled with your rental at check out for the cost of 6.95% of your rental cost. We encourage you to purchase Trip/Travel Insurance from ANY reputable travel insurance company to cover your rental payment in the case of unexpected cancellation. Still unsure if trip insurance is right for you? Check out our blog post on why you should purchase Trip Insurance.

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