FAQs
Oceanside Homes/Condos:
Check-in anytime after 4:00 pm via digital keypad code
Check-out before 10:00 am
North Coast Village Properties:
You can check in any time after 3 PM. Early check-in at 1pm is only available with prior approval and is an additional $40 fee. Early Check-in is NOT an option Memorial Day – Labor Day (Summer months) due to same day turnarounds. If you happen to arrive earlier than planned we recommend taking a walk on the beach or visiting the grocery stores close by to prepare for your vacation.
Check out time is 10 AM or earlier; please have your car moved out of the parking spot by this time. The cleaners are on a tight schedule and they use the parking spot while they clean the unit. Many times they arrive right at 10:00 AM, so please respect their time. If there is a problem, you may be charged for a late check out ($100/hr). If you would like to stay around for a little more beach time, you can park in the public parking across the street from our security office on Pacific Street.
Echeck/ACH
The easiest way to make a payment is by Echeck or ACH payment using your bank routing number and account number. You can visit our online payment page or just give us a call and we’ll be happy to process your payment over the phone. You also have the ability to enter this information for payment when you make the reservation.
Check
If your reservation is more than 60 days out you may mail a check to our secure lock box address, 2161 W 125 S, Lehi, UT 84043.
Credit/Debit Card
The third option is a credit/debit card. We accept payment from all major credit/debit cards, however, there will be a 3% convenience fee added to your balance for using this method. We do not accept American Express.
You are charged $500 for a down payment plus the cost of trip insurance (if opted-in) when the reservation is created.
The remaining balance is due 60 days prior to check-in. You will receive a reminder at that time at which point you can pay by check, eCheck, or credit/debit card*. If payment for your reservation is not received 45 days prior to check-in, or if you make a reservation within 45 days of check-in, (and choose to enter your credit/debit card information rather than eCheck information) your card will automatically be charged the remaining balance with the 3% fee.
*If you choose to pay by credit/debit card there is a 3% processing fee. We recommend entering eCheck information when making your reservation to avoid the 3% processing fee.
The total cost you see on our website is the rental rate plus all taxes and standard fees. Our standard fees are our cleaning and processing fees.
Additional fees that may be added, depending on the reservation and situation would be:
- 3% credit/debit card payment fee
- additional parking rental spot
- early check-in/late check-out
- broken, damaged, or stained items during your stay
- any fines incurred by the HOA for not following complex rules.
On-The-Sand charges a $75 processing fee. This fee helps to pay for our time for the preparation of your rental documents, taking care of payments, processing guest requests, etc.
We have developed a cancellation policy that we believe is fair to our guests and also to the owners that we represent. If at any time you decide to cancel your reservation we will open the calendars back up and if the condo rebooks for the same nights, you will be refunded the paid balance minus a $50 cancellation fee and cost of trip insurance (if opted-in). If the unit is unable to book the paid balance is non-refundable.
Smoking is NOT ALLOWED in the properties or on private property grounds. If evidence of smoking is detected you will be subject to a fine that is used to clean and deodorize the property.
The city of Oceanside defines occupancy as 2 per bedroom + an extra two for the property as a whole.
Example:
1 Bedroom = 4 occupancy
2 Bedroom = 6 occupancy
3 Bedroom = 8 occupancy
4 Bedroom = 10 occupancy
etc.
Yes! In 2023 we added Sea Glass Villa to our inventory and they allow Medium-Small pets.
All North Coast Village properties are pet-free. It is important that our guests adhere to the no-pets policy as it allows guests with allergies to book free from worry.
Some of our South Oceanside Homes have A/C and will be marked accordingly however; none of our units at North Coast Village have air conditioning. The reason being, it’s just not needed so close to the ocean. Oceanside stays in the “Goldilocks zone” around 75 degrees year-round.
If you do happen to be visiting during a warm spell we recommend the following:
- Open windows
- Open patio & front door (both doors must be open to really get the air flowing through)
- Turn on ceiling fans
- Box or tower fans can be found in all condos, usually stored in the bedroom closets. The best thing is to set them up in front of the window so that they are pulling the cooler air from outside in.
Yes! All of our properties include parking which will be listed on the individual property page.
Each unit comes with at least one assigned parking spot in the underground garage. Some units have two and that is listed in the unit description. If you need an additional parking space, there are several options:
- Subject to availability, we have rental parking spaces available for $100 a week or $15 a night
- Temporary Parking permits – There are non-reserved 24 hr parking spots available on a first come first serve basis and are limited strictly to 24 hrs maximum. A valid temporary or permanent parking permit must be displayed (which can be obtained at the HOA office) or the vehicle will be towed at owners expense. They take strict note of the 24 hr maximum.
- City Parking Lot – On the East side of North Coast Village across Pacific Street there is a public parking lot available for $5.00 a day. To stay overnight in the parking lot you must obtain a permit from the HOA or security patrol shack to be displayed in the window.
We try to stock our condos with everything you would need to have a comfortable vacation in your home away from home. Click the link below to view a complete list of our condo inventory.
Check-in information will be provided in your welcome instructions by email 1-2 weeks prior to your stay. You will be issued a guest specific code to use to enter the property key pad.
NORTH COAST VILLAGE SPECIFIC
You’ll pick up your keys at the HOA office in the center of the complex. You may enter via the front gate with the security office at the top of Pacific street.
The HOA office is open 9 AM to 5 PM, Monday – Saturday, and is closed all day on Sunday. However, the security office is open 24 hours a day and they can check you in after hours.
The security office can be hard to find if you’re coming in at night or if you haven’t visited North Coast Village before because there is quite a bit of foliage around it. It is adjacent to a small parking lot on North Pacific Street and there is a sign saying “North Coast Village” with a pelican on it in front. Attached is a map for your convenience.
For more information about check in, view our short check-in video.
We do offer trip insurance through our partner CSA to be bundled with your rental at check out for the cost of 6.95% of your rental cost. We encourage you to purchase Trip/Travel Insurance from ANY reputable travel insurance company to cover your rental payment in the case of unexpected cancellation. Still unsure if trip insurance is right for you? Check out our blog post on why you should purchase Trip Insurance.
